FAQ: REGISTRATION & BUYING
HOW DO I REGISTER?
Simply Click on the Sign Up Button at the Top of the Page to Register to buy on Our Website.
TO WHOM DOES MARKETPLACE LIQUIDATION SELL?
Marketplace Liquidation Sells and Ships to Businesses in the United States
DO I PAY TAXES FOR PURCHASES ON THIS WEBSITE?
Marketplace Liquidation currently charges and collects sales tax on orders when the customers take possession of the products in the state of Minnesota. If a Buyer has submitted a valid tax exemption certificate (i.e. resale certificate) Marketplace Liquidation will not charge sales tax.
Note: If a Buyer takes possession of purchased products in a jurisdiction where Marketplace Liquidation is not registered to collect sales tax, Marketplace Liquidation will not charge or collect that Jurisdiction’s tax. However, the buyer should contact their tax advisor to understand any tax obligations related to their purchases with Marketplace Liquidation.
FAQ: MERCHANDISE FOR SALE
WHAT CONDITIONS OF PRODUCTS ARE FOR SALE?
New Overstocks: New overstocks, also often referred to as Closeouts, tend to be goods which typically have never been merchandised or exposed for sale in a retail store. Such goods can materialize from importers, manufacturers or distributors who are closing down or simply have excess goods in their warehouse that they need to move. New Overstock pallets and loads tend to be less assorted than typical customer return loads but are generally in 100% new condition.
Shelf Pulls: Shelf pulls are typically overstocked goods that have been displayed for sale in a store or online but have never been purchased by a customer. Shelf pulls are typically considered excess inventory from store shelves. In the vast majority of cases, shelf pulls require much less work than customer returns in terms of testing and repairing, but you should expect to have some checking work to do as well as cleaning off potentially dusty items and removing price tags (if necessary) before reselling the items.
Refurbished: Refurbished goods are items that have gone through a process to test and restore the items to their original working condition.
Customer Returns / Salvage Goods: Customer Returns are typically items that have been purchased from a store (or online store) but then returned by a customer. Stores have varying individual return policies as well as product liquidation policies which can affect the type & condition of products you may see in varying loads. Wholesale customer return goods are typically not tested by anyone prior to making their way into a return load. Many stores do not have separate programs for customer returns, and shelf-pulls (discontinued, end of season, overstocked goods) are commonly found in customer return loads. Depending on what store they come from and what category of product it is, working percentages on customer return loads can vary greatly. Often these items are repackaged in generic boxes and may not include all the items found in the original manufacturer’s packaging.
WHAT KIND OF WARRANTY IS PROVIDED?
There are no warranties on Liquidation Merchandise and Purchases cannot be Returned. All Product from Liquidations is sold “as-is where-is”. This fact is reflected in the deeply discounted prices for liquidation lots.
FAQ: TERMS AND CONDITIONS
WHAT ARE TERMS & CONDITIONS (TS & CS)?
These are conditions, set by the retailers or manufacturers that are liquidating their inventory, related to reselling products in the secondary market. The conditions must be agreed to by the buyer prior to purchase. These conditions are established in order to protect the integrity of the brands and the retail pricing of the products. Surplus liquidators work with vendors to enforce these terms and conditions.
WHERE CAN I FIND THE TERMS & CONDITIONS?
A Link to our Terms & Conditions Can be Found in the Footer of Each Page of Our Website.
FAQ: PAYMENTS
FAQ: SHIPPING
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
Marketplace Liquidation accepts payments by cash (in person), direct wire transfer, and credit cards (+3% convenience fee - Maximum $500) Credit Card Transactions will only be accepted from United States Buyers. All purchases require cleared payment before merchandise is shipped.
Wire Transfer Information: Your wire transfer will be made directly to our Marketplace Liquidation, Inc. Accounting Department in Brooklyn Park, Minnesota. Wiring information will be provided to the buyer on their invoice for purchase via email, or you can call us at 763-208-8724.
HOW LONG DOES IT TAKE TO PROCESS A WIRE TRANSFER?
It normally takes one day. This timeframe can be shortened if the purchase agreement information is referenced on your wire transfer.
WHEN MAY I SCHEDULE A PICK-UP OF MY GOODS?
Product is typically released within 24 Hours after the wire transfer has been posted to our account.
WHERE DO YOUR PRODUCTS SHIP FROM?
We Currently have warehouses in Brooklyn Park Minnesota and Crystal Minnesota. However, shipping locations may vary. Please see product listing for specific location information
WHO IS RESPONSIBLE FOR FREIGHT COST?
The Purchaser is responsible for and shall pay the cost of any and all shipping. This includes trucking, and special handling (residential delivery, lift gate, and call for appointment).
WHEN MAY I SCHEDULE A PICK-UP OF MY GOODS?
Product is typically released within 24 Hours after the wire transfer has been posted to our account.
HOW DO I GET A SHIPPING ESTIMATE AND ARRANGE SHIPPING ON THIS SITE?
Our Friendly Staff is Available to Assist you in getting a Shipping Quote for your purchase!
You can Contact us via phone at 763-208-8724 or email at sales@marketplaceliquidation.com regarding shipping quotes.
WHAT ARE ACCESSORIAL SERVICES?
Any shipping service that is not considered "standard procedure" may require additional fees and is referred to as an accessorial service or fee. Following are examples of available accessorial services. You can choose any and all of these options during the checkout process.
•Delivery Appointment: Indicates whether or not delivery appointment is required at the receiving location.
•Commercial: Indicates whether or not the receiving location is a commercial site.
•Liftgate service: When the shipping or receiving address does not have a loading dock, manual loading or unloading is necessary. A liftgate is a platform at the back of certain trucks that can raise and lower a shipment from the ground to the truck. Additional fees apply for this service.
•Residential Delivery: If you do not have a commercial location that actually opens and closes at set times each day within a commercially zoned area, you will be considered a residence and extra fees will apply for pickup and delivery.
Here are some shipping conditions:
•All truckload shipments will be transported on 48-foot and 53-foot trailers that do not have lift gates. We do not offer Liftgate Service on full truck load shipments.
•Truckload shipments cannot be delivered to a residence or any residential area due to truck size constraints.
•It is required that the destination location has a loading dock or equipment to remove the pallets from the trailer (forklift, pallet jack, etc.).
•The destination location is responsible for the unloading of the pallets from the vehicle. The driver will not assist in unloading.
•Truckload carriers provide a maximum of two hours to unload the trailers. If two hours is exceeded, you will be charged additional detention charges.
•The process of scheduling the vehicle to pick up will begin once we receive and process payment for the purchased goods and freight.
•Once your payment is received, we will assign the first available vehicle to pick up your product.
•Once a truck has been assigned, you will be contacted by the carrier to schedule a delivery appointment at the delivering location.
•Vehicle availability can determine how quickly the purchased goods are picked up. This could take 24 to 48 hours.
•If you have shipping questions, please call 763-208-8724
ARE TRANSIT TIMES GUARANTEED?
Transit times are not guaranteed. Our goal is to ship within 3 business days after your order is paid in full. Transit times do not include the day of pick-up.
WHAT HAPPENS IF MY MERCHANDISE IS DAMAGED IN TRANSIT?
Title and risk of loss to any merchandise pass to the buyer upon Marketplace Liquidation’s tender of shipment to the carrier at Marketplace Liquidation’s warehouse. The consignee must file claims with the carrier for damage in transit.
WHAT IS THE CLAIMS PROCESS?
Claims are handled directly between the shipper, consignee and the carrier. Marketplace Liquidation is not involved in the actual claims process and has no influence on the carrier's claim decision. Claims with the carrier must be filed within 90 days of delivery. The claimant should only file for loss or damage on the product which was shipped. ALWAYS be as concise as possible in noting specific damage on the delivery receipt. Mark any damaged or missing freight on the delivery BOL immediately!
CAN I PICK UP MY ORDER AT YOUR WAREHOUSE?
Yes, for most orders, after your payment has been processed, you should make an appointment with the warehouse to schedule the pick-up since they will need time to stage the order. Please note there may be sales tax implications when you pick up your orders at Marketplace Liquidation facilities. Please read the answer to "Do I pay taxes for purchases on this website?" in the Registration and Buying section of FAQs.
DO YOU SHIP OVERSEAS?
No. The buyer must be physically established in the United States with a US-based shipping address. Foreign buyers can contact our Customer Support department with more questions.